Prior to commencement of work, a booking confirmation will be e-mailed to the client. Work will commence once FM Transcription Services (FMTS) have received the signed booking confirmation.
Prices and method of payment will be agreed prior to commencement of any work being undertaken. Any changes to an agreed assignment will incur an additional fee of £10.
FMTS reserve the right to charge interest on overdue amounts at a rate of 8% above the Bank of England base rate on the outstanding balance.
In the event of a cheque from a client being refused by the bank, the client will be responsible for all bank charges resulting from the returned cheque.
Any unpaid invoices will be passed to a debt collecting agency and all charges incurred recovering the debt will be borne by the client.
In respect of work undertaken for long assignments, an invoice will be raised once project costs exceed £250. Payment is then due within fourteen days of the date of invoice.
Payment for couriers and postage of materials will be borne by the client.
FMTS reserve the right to change turnaround times and prices quoted due to any changes in the specifications, legibility or quality of source materials, delivery arrangements or unforeseen problems.
Although all transcriptions are proof read prior to transmission to the client, it must be noted that the final proof reading and checking of transcriptions is the responsibility of the client. FMTS will correct any typing errors free of charge (if notified to us within 5 days of receiving the final document).
FMTS do not accept liability for failing to supply services due to Acts of God, fire, flood, electrical or telecommunications problems or any other reason outwith our control.
All incoming e-mails, discs, CDS or other media will be scanned for viruses. FMTS will not open unsolicited e-mails or e-mail attachments which do not have an accompanying explanatory message.
FMTS will endeavour to scan all e-mail attachments sent to customers. However, it is the responsibility of all recipients to check attachments prior to opening the file as no responsibility or liability will be accepted by FMTS.
I take privacy and the security of your information very seriously and will provide you with a signed Confidentiality Agreement if you require. If you wish me to sign a confidentiality agreement please e-mail a copy of your document and I will gladly sign it.
A signed copy of the terms and conditions should be received before work commences.
